Frequently Asked Questions
Everything you need to know about starting your pottery journey with Pott'd EU.
What is included in a Pott'd home pottery kit?
Each kit contains everything a beginner needs: 2kg of premium air-dry clay, a set of 8 wooden carving tools, 2 paintbrushes, a set of acrylic paints, base coat, glossy sealant, and our step-by-step 'Quick Start' guide.
Does the clay need to be fired in a kiln?
No, our clay is specially formulated to air-dry. Simply leave your creations out for 24-48 hours until they are bone dry and light in color, then you are ready to paint and seal.
How long does shipping take within the EU?
We ship to most EU countries within 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to follow your parcel's journey.
Can I use my Pott'd creations for food or drink?
Our air-dry clay is intended for decorative purposes only. It is not food-safe, microwave-safe, or waterproof enough for liquids, even after applying the sealant.
What is your return policy?
We offer a 30-day return policy for unused and unopened kits. If you change your mind, simply contact our support team to initiate a return and receive a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various local European payment methods like Klarna and iDEAL.