Returns & Exchanges
At Pott'd EU, we want you to be completely satisfied with your creative journey; if you aren't happy with your pottery kit, you can return it within 30 days of delivery in its original, unused condition.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a unique return authorization code and the correct return address.
Pack Your Items
Ensure the kit is securely packed in its original packaging, including all clay, tools, paints, and brushes in an unused and sellable condition.
Ship the Package
Drop off your package at a local courier point using the provided shipping label or your preferred tracked shipping method to ensure it reaches our warehouse safely.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing